You can only contact our help via this website (https:/help.tapje.la/login), which requires you to login first before sending any tickets by using your email and the default password that was sent to you when you purchased our product.
Please refer manual here for more information about our support system.
When you need assistance, our support is available Monday to Friday from 9:00 AM to 5:00 PM and Saturday from 9:00 AM to 12:00 PM except public holiday. The response time for our support is determined on the plan which you subscribe:-